Capturing the Essence of AYANA

Understand the Client's Requirements: Identified common inquiries and desired outcomes for accuracy, speed, and cost. Identified client data availability.

Create a Detailed Execution Plan: Outlined timelines and system integrations suitable for AYANA.

Develop the Solution:

• Built the core functionalities of the AI concierge on a test platform.

• Integrated the AI into a chatbot widget on AYANA’s website, connected to AYANA's live database for up-to-date room recommendations, promotions, and booking information.

• Ensured the AI could handle inquiries about weddings, spa services, and other amenities, pulling information directly from AYANA's API.

• Redirected users to the prefilled booking website for room reservations and changes.

• Developed an admin dashboard with metrics, chat history, and issue tracking for continuous improvement.

Testing and Review with Client:

• Initial Testing: Measured accuracy and identified issues in response accuracy and handling diverse types of questions.

• Client Review Sessions: Conducted multiple live sessions with AYANA for testing and feedback.

• Client Visit: Covena team went to AYANA and worked on premises to get a feel for the culture and hospitality.

• Real-world Testing: Implemented the AI concierge in a live environment to handle customer inquiries.

Maintenance and Support:

• Provided ongoing maintenance and consultation to ensure the solution continues to function effectively and adapt to new types of queries. AYANA can easily update information on the platform.